100% uptime for the website, email and communication of MAP – Marketing Research

MAP Case Study Cover

With more than 25 years in the business, MAP has been a true professional in the field of Marketing Research. Being responsible for more than 600 international projects monthly, reliability of the communication service and constant availability of customer support are top priorities for the company. After enduring difficulties with the previous one, a new service provider had to be found soon – a one they could trust.

About MAP – Marketing Research

Since its creation in 1994, the company has been recognized as one of the most successful in the field of Marketing Research. It provides outsourced services to international clients in different disciplines like Consumer Research, Market Research, Customer Satisfaction, Customer Experience, and Public Opinion Polling. Until this day the company is taking care of more than 100,000 big and small international projects.

The Challenge

Operating mostly on the American market, when MAP’s employees have found themselves to be the busiest is between 4 pm to 10 pm – time outside of the normal working hours. Since the company is operating on a 24-hour regime, the biggest challenge was dealing with the bad reliability of the hosting service provider and the lacking customer support in times when there was a problem with their mail server. Reaction time in the “off hours” was bad and it was negatively affecting their communication with clients.

The reliable service they needed came in the face of BGOcloud

After entrusting BGOcloud with the hosting of their website and the email communication, the stable and reliable connection came quickly. A trustworthy level 3 system administration of the company’s server & domain has been provided and customer support is available 24/7. Should a problem occur at any point of the day, we are firmly behind in order to provide the help necessary.

The relationship with our clients has improved drastically. The quality of the service provided by BGOcloud has a lot to do with that because we believe these things are interconnected.” – Elena Onbright, CEO of MAP Marketing Research

 

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