Frequently Asked Questions

1. What payment methods are available?

We accept VISA, MasterCard, American Express and PayPal.

2. Can I transfer my website hosting from my old provider to BGOcloud?

Yes, you can transfer your domain from another registrar to BGOcloud with just a click.

3. How to choose a good domain name?

Choosing a domain name is a very important step. It’s like choosing a company name, therefore, you should pick one that is easy to find and remember. We will give you a few tips to follow when choosing the perfect domain name for your website:

It should be comparatively short and easy to type
Try using keywords that describe your business and the services you offer.
If you want to establish your own brand it’s a good idea to purchase also other domain extensions or misspelled versions of your domain name. This move will prevent your competitors from creating domain names that are similar to yours, and will prevent them from stealing part of your customers.
A good tip is to buy an extension that is among the most popular (.com; .org; .net; .co; .info; .eu), but note that each of them is appropriate for a particular website (For example‘’.info’’ is perfect for informational websites).
Here you can register your domain name.

4. Can I renew my domain name after it expires?

Yes, you can renew it, unless someone else has already registered it. That’s why it is advisable to renew it as soon as possible.

5. Can I upgrade/downgrade my account?

Yes, you can purchase another one of our packages whenever you want.

6. Can I purchase an additional IP Address?

Yes, we offer additional IP Addresses at cost of $2 USD (incl. VAT). All you need to do is send us a support ticket and we will add an IP to your account.

7. Is BGOcloud a reseller or the company owns its own servers?

We own our own servers which are located in Europe.

8. Where are your data centers located?

We provide our services from a Tier 3+ data center located in Sofia (Bulgaria, EU).

9. Can I use IP addresses from a different country?

No. All our networks are currently located in Bulgaria (Europe).